Website Terms & Conditions
Effective Date: August 30, 2026
Last Updated: August 30, 2026
These Website Terms & Conditions (“Terms”) govern use of www.turf-renew.com (the “Website”), operated by Turf Renew INC (“Turf Renew,” “we,” “us,” or “our”). Please read these Terms before using the Website. By using the Website, you agree to these Terms to the extent permitted by applicable law. If you do not agree, please discontinue use.
These are website-use terms. Separate accepted estimates, work authorizations, maintenance plans, and service agreements govern work performed at your property.
1. Website Purpose and Eligibility
The Website explains our artificial turf cleaning, grooming, deodorizing, sanitizing, maintenance, putting-green, and assessment services and provides ways to contact us. Information is general and does not replace an assessment of a particular property.
You must be at least 18 and legally able to enter an agreement to request services or conduct a transaction. If acting for a property owner, business, association, or other organization, you must have authority to do so. The Website is not directed to children under 13.
2. Requests, Estimates, and Agreements
Submitting an inquiry or estimate request does not confirm an appointment, guarantee a price, or obligate either party to purchase or perform work. An appointment is confirmed when Turf Renew communicates confirmation.
Pricing, scope, methods, scheduling, and recommendations depend on the turf’s type, size, condition, installation, infill, drainage, use, access, and other relevant circumstances. Published service descriptions do not mean every method or treatment is included in every service.
Separately accepted estimates, proposals, work authorizations, maintenance plans, and service agreements may address payment, access, weather, cancellations, limitations, warranties, and other job-specific matters. When those agreed terms conflict with these Terms, the agreed service terms control for that work. Merely viewing the Website or opening a client portal is not acceptance of a service agreement; accepting a proposal through that portal may create an agreement under its stated terms.
Advertised savings or plan benefits apply only as described in the offer and accepted agreement. These Website Terms do not create an automatic renewal, cancellation charge, minimum commitment, or other fee not separately disclosed and agreed.
3. Service Scope and Results
Cleaning and maintenance can address certain turf conditions but do not correct every installation defect, drainage or base problem, seam issue, burn, stain, odor, or sign of wear. Recommendations and results depend on the property and selected service. Any express written service warranty remains subject to its stated terms and applicable law.
Repairs and replacement: We consider repair requests case by case based on the nature, size, and location of the damage, feasibility, and availability. An inquiry or assessment does not guarantee acceptance, a seamless patch, or a match to existing turf. Replacement work, if offered, requires a separate agreement. A referral to an independent provider does not make that provider our subcontractor or agent unless a separate agreement expressly establishes that relationship.
Putting greens: Cleaning and renewal methods depend on the green’s construction and condition. We do not promise a particular playing speed, like-new appearance, or correction of underlying construction issues unless expressly agreed in writing.
Treatment descriptions: Manufacturer performance claims concern the specific product and its stated use conditions. They do not, by themselves, guarantee the same percentage reduction throughout every turf installation or continuing protection after treatment. Any product-specific statement must be read with its stated qualifications. Follow the service-specific drying, access, and reentry instructions provided to you.
Before-and-after examples show particular projects and are not guarantees of identical results elsewhere. Illustrative or digitally generated images, where used, do not document completed customer work. Nothing in these Terms permits misleading advertising or limits rights that cannot lawfully be waived.
Illustrative imagery: Some images on this Website are AI-generated or digitally enhanced to illustrate turf settings, services, or lifestyle concepts. These illustrative images are not presented as records of actual customers, employees, or completed Turf Renew projects. Images identified as actual projects or before-and-after results depict the work represented and are not fabricated transformations.
4. Client Portal and Security
The Website links to third-party tools, including our client portal. Keep login information confidential, provide accurate information, and notify us promptly of suspected unauthorized access. You are responsible for activity you authorize through your account.
We may restrict access when reasonably necessary to address misuse or protect security. The portal provider’s own terms and privacy policy may also apply.
5. Communications
When you contact us, we may respond through the contact channels you provide as permitted by law and consistent with your preferences. Communications may concern estimates, appointments, arrival updates, service, invoices, and support.
Our text messages are transactional and service-related only; we do not send advertising or promotional text campaigns. Texts may come from our regular business mobile line or Jobber's messaging system, including automated Jobber service notifications. An inquiry or acceptance of these Terms does not, by itself, provide consent for every form of automated communication; we obtain consent where required.
To stop Jobber texts, reply STOP to the Jobber number that sent the message. For help, contact info@turf-renew.com or (615) 380-1419, or reply HELP where supported. For texts from our regular business mobile line, reply with a request to stop or contact us by email; our team handles those requests manually. We honor clear STOP replies on that line as well, without promising an automated reply.
We process opt-outs within applicable deadlines. A request to stop all texts is applied across our business messaging channels, and we do not use another number to bypass it. Necessary service information may be communicated through another permitted channel. Message frequency varies with your services; message and data rates may apply. Delivery is not guaranteed, and carriers are not liable for delayed or undelivered messages to the extent permitted by law.
You may unsubscribe from promotional emails using their unsubscribe link. Our use of contact information for Meta advertising is separate from sending texts and is described in our Privacy Policy.
6. Acceptable Use and Search Indexing
You may use the Website for lawful purposes. You may not submit fraudulent or unlawful information, impersonate others, access private accounts without authorization, introduce malware, bypass access restrictions, harvest personal information, or interfere with the Website’s security or availability.
Public search engines and answer services may access publicly available pages for indexing, linking, and displaying lawful summaries or excerpts, provided they respect applicable law, technical access controls, robots directives, and reasonable access rates. This permission does not authorize access to private information, impersonation, wholesale republication, or unrestricted copying for model training. Rights otherwise provided by law are unaffected.
We may restrict abusive access or suspend features to protect the Website and its users.
7. Intellectual Property
The Turf Renew name and logo and Website materials are owned by Turf Renew or used under applicable rights or permissions. Applicable copyright, trademark, and other intellectual-property rights remain with their owners.
You may view and use the Website to evaluate or obtain services and may share links to public pages. Except as permitted in Section 6, by applicable law, or with permission, you may not reproduce, sell, materially alter, or republish protected materials or use our branding in a way that falsely implies affiliation or endorsement.
8. Information and Photographs You Submit
You retain your rights in materials you submit. You must have the right to provide them and must not submit material that infringes another person’s rights.
You authorize us to access, store, copy, and use submitted materials as reasonably necessary to evaluate requests, communicate, prepare estimates, provide services, maintain business records, and protect legal rights, subject to our Privacy Policy.
Submitting your own estimate photograph does not automatically authorize its use in advertising or social media. Public availability alone does not give us unrestricted rights to reuse someone else's material.
We may photograph or record the turf and work areas before, during, and after service. An accepted estimate, service agreement, or photo release may authorize our use of the material we create for project documentation, training, portfolios, our website, social media, print materials, and paid advertising, without further approval of each image or payment to the customer. We use such material within the scope of the applicable authorization. Merely browsing this Website does not provide that authorization.
Property-photo permission does not authorize publication of identifiable people, exact street addresses, sensitive personal details, or third-party material beyond the customer's authority. Appropriate separate permissions remain necessary for those uses, including permission from a parent or legal guardian for an identifiable minor.
9. Privacy and Third-Party Services
Our Privacy Policy explains our information practices. These Terms do not replace a consent choice required by privacy or communications law.
Third-party portals, payment tools, review sites, social networks, and other linked services may be governed by their own terms and policies. We do not control their independent content or availability. Linking to a service does not endorse all of its statements or practices. Nothing here excludes responsibility that applicable law places on us.
10. Website Availability and Disclaimers
We aim to provide accurate information but may need to correct errors, update descriptions, or change Website features. We do not guarantee uninterrupted or error-free Website availability. If a form or portal is unavailable, contact us directly.
To the extent permitted by law, the Website is provided “as is” and “as available,” without implied warranties of merchantability, fitness for a particular purpose, or noninfringement. These website disclaimers do not override an express service agreement, excuse misleading statements, or exclude a right or warranty that cannot lawfully be excluded.
11. Limits on Website-Related Liability
To the fullest extent permitted by law, Turf Renew and its officers, directors, employees, and agents are not liable for indirect, incidental, special, punitive, or consequential damages arising solely from Website use, including lost profits or data.
To the fullest extent permitted by law, Turf Renew’s total liability arising solely from Website use will not exceed $100.
These limits concern Website use, not damage arising from services performed at a property. Service-related responsibility is governed by the applicable service agreement and law. These limits do not apply where prohibited, including to liability that cannot lawfully be limited. Applicable consumer rights remain unaffected.
12. Misuse and Third-Party Claims
To the extent permitted by law, you agree to indemnify and hold Turf Renew and its officers, directors, employees, and agents harmless from third-party claims and reasonable resulting costs caused by your unlawful misuse of the Website, knowing submission of infringing material, or material violation of these Terms.
This provision does not require you to indemnify us for our own negligence, willful misconduct, or violation of law. We will provide reasonable notice of a covered claim and reasonable opportunity to participate in its defense. No settlement may impose an admission or nonmonetary obligation on you without your consent.
13. Governing Law and Disputes
Tennessee law governs these Terms, except where applicable law requires otherwise. Before bringing a Website-related claim, please contact us so we can attempt to resolve the concern informally. This request does not restrict urgent relief, regulatory complaints, nonwaivable rights, or applicable filing deadlines.
Subject to applicable law, court proceedings concerning these Terms will be brought in a court of competent jurisdiction in Tennessee. These Terms do not require arbitration or waive a right to participate in a class action.
14. Changes and General Provisions
We may update these Terms and will revise the date above. Changes apply prospectively. We provide additional notice and obtain agreement where required; posting an update does not retroactively change an accepted service agreement.
If a provision is unenforceable, the remaining provisions remain effective to the extent permitted by law. A failure to enforce a provision does not waive it. These Terms govern Website use and do not replace separate agreed service terms.
15. Contact Us
Turf Renew INC
Email: info@turf-renew.com
Phone: (615) 380-1419
Website: www.turf-renew.com